Privacy Policy

Last updated: May 2026

What we collect

To draft your appeal letter, we collect the denial letter text and the intake information you provide (medical condition, treatment, doctor's recommendation, insurer name). We also collect your email and basic account information.

How we use it

We use this data solely to draft your appeal letter and to provide you with account and customer support. We do not sell your data.

Data retention

We process your data and delete the health-related content within 30 days of letter generation. Account information is retained while your account is active.

Security

We use encryption in transit and at rest. Access to your data is restricted to authorized personnel for support purposes only.

Your rights

You can request access, correction, or deletion of your information at any time by contacting us.